Booking Policy

We strive to provide the absolute best service to our guests. Please review our booking policy below:

1. Booking Fee: A non-refundable booking fee of $100 is required for all new clients booking their first appointment that exceeds one hour in duration. This fee will be deducted from the total cost of your service during your appointment.

2. Cancellation Policy: We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. Cancellations made less than 24 hours prior to the appointment will forfeit the booking fee.

3. Personal Information: We respect your privacy and will handle your personal information in accordance with the Privacy Act 1988 (Cth). Your details will not be shared with third parties without your consent.

Reschedule Policy

At La Vita Hair, we value your time and the time of our team. To ensure a smooth and enjoyable experience for all our guests, please take a moment to review our reschedule policy:

1. Respecting Appointment Times: When you book an appointment with us, you are reserving a specific time slot that our team has set aside just for you. We ask that you respect this time, as it also impacts other guests who may benefit from that appointment.

2. Rescheduling Notice: If you need to reschedule your appointment, we kindly ask that you provide us with at least 24 hours’ notice. This allows us to offer your time slot to another client who may be waiting for an appointment.

1. Contact Us: To reschedule your appointment, please contact us. Our team will be happy to assist you in finding a new time that works for you.

Guest Satisfaction Policy

Your satisfaction is our top priority. We want to ensure that you are happy with your experience. Please review our guest satisfaction policy below:

1. Satisfaction Guarantee: We strive to provide the highest quality of service and care. If you have any concerns regarding your recent appointment, we encourage you to reach out to us We can assist in necessary alterations to achieve your desired result.

2. Contact Period: Please contact us in a 7-day period from the date of your appointment with any concerns you may have. We will do our best to address and resolve your issues promptly.

3. Exclusions: Please note that this policy does not cover change of mind alterations. We highly recommend discussing your desired outcome with your stylist during your consultation, with pictures to ensure you are satisfied with the final result.

4. How to Reach Us: To voice your concerns, please contact us. Our team is here to listen and assist you in any way we can.